Your attendance at an event may be subject to additional terms or restrictions of Heritage Wood.
You are urged to review your tickets and our website for any additional information that may apply to your attendance at our events.
Tickets may not be used in conjunction with any other offer.
Once tickets are issued, they cannot be refunded or replaced if lost or stolen.
Heritage Wood reserve the right to refuse access to any event at our discretion and the decision of Heritage Wood will be final.
Please ensure you can show your ticket(s) upon arrival (either printed or via smart phone) when attending an event and access will be declined without this documentation.

In addition, the following terms and conditions apply:
Under 16’s must be accompanied by at least one adult. No other concessions offered in respect of adult tickets. No refunds or transfers unless the event is cancelled (see here).
Entry must be within the time stated – you may be allowed 10 minutes either side, subject to management discretion depending upon conditions of the event, but we cannot guarantee this.

Ticket limits
You will be advised of any limits on tickets by a posting on the individual page for the event, or by a system limitation on the number of tickets you may purchase during your online session.
Ticket availability
Ticket availability is subject to change. We may release additional tickets for an event after it has gone on sale. Tickets are also ‘locked’ (not available) for a short period while customers complete their purchase. If a customer does not complete their purchase, previously locked tickets are released and made available to purchase. For these reasons and others, the tickets available for a given date can and do change rapidly. If you are unable to find tickets for a specific date, please check back again. 

Pricing and other errors
If the amount paid for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on this website or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale date, Heritage Wood reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. This policy will apply regardless of how the error occurred.

Health and Safety

All visitors agree to adhere to all Health & Safety rules in operation during their visit, which include, but are not limited to:

a) All visitors must remain on the clearly marked walk at all times.

b) All children and vulnerable adults must be closely supervised at all times by their parents/guardians/carers.

c) All visitors must refrain from touching any lights/electrical installations and all children and vulnerable adults must be closely supervised at all times, in order to prevent their doing so.

d) All visitors must adhere to the instructions and advice given by our onsite stewarding staff and on-site signage.

e) Only alcohol purchased from the drinks outlets at the Organisation may be consumed on site. No alcohol must be brought to the Organisation.

Any visitors acting in breach of any of the above and/or in any way posing a nuisance/disturbance to our other visitors/staff and/or behaving inappropriately or presenting a risk to the health and safety of themselves/other visitors/staff, deemed to be trespassing and/or will be refused entry or removed from site. No refund of any monies paid will be offered in those circumstances. The Organiser’s decision as to what constitutes a breach/inappropriate behaviour will be final.

Filming and Photography

On occasions filming and photography may take place at the Organisation, including capturing the visitor experience with us. Buying a ticket affirms your consent to the filming and sound recording of yourself as one of our visitors. If you have any objection, should this happen when you attend the Organisation, please speak to a member of our onsite team.

Loss theft & damage

The Organisation accepts no responsibility for loss or damage of any kind suffered at or in connection with the Organisation to any property, including loss, damage, or theft of any personal property.

Special requirements

Before you finalise your booking, please read all the information that applies to the Organisation. If you or any member of your party has particular requirements, please raise these prior to booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the event.